Talk to the HomeFlex team
We’re a small, real, approachable team. Before you book, we’re happy to help through the help center or by ticket, so everything is in writing and easy to track.
Help center
Answers to common questions and how to reach the operations team.
Available 24/7
Support ticket
Submit your case and track its status anytime.
Recommended for bookings, payments, and refunds.
Horarios
Monday to Friday, 9:00 AM to 7:00 PM.
Saturday support for move-in emergencies for guests who have already booked.
Response time
We respond within 2 business hours (Monday to Friday, 9:00 to 19:00 GMT-3).
High-priority cases are handled the same business day.
Prefer to open a support ticket?
It’s saved in this browser so you can track it anytime.
Company details
- Legal business name
- HomeFlex
- Operaciones
- 799 Seale Ave, Palo Alto, California
All support goes through the Help Center, so every conversation is saved in writing.