How can we help?
A team dedicated to making your rental and move go smoothly. Find an answer, open a ticket, or contact us.
We respond within 2 business hours (Monday to Friday, 9:00 to 19:00 GMT-3).
Explore by category
Booking your stay
How monthly rentals work, what’s included, and how the apartment is held in your name.
6 artículos
Payments and currency
How payment works, which currency you’re charged in, monthly rent options, and the protections that come with paying by card.
5 artículos
Before you book
How we verify each home and how to get answers before seeing the place in person.
4 artículos
Arrival and stay
Check-in, what you’ll find in the home, and what to do if something goes wrong.
5 artículos
Changes and cancellations
Changing homes, canceling up to the check-in day, and how the refund works.
4 artículos
Account and data
Your account, personal data, privacy, and security.
4 artículos
Didn’t find what you were looking for?
Open a ticket and an advisor will reply within 2 business hours. You can attach files or screenshots.