Before you book
How we verify each home and how to get answers before seeing the place in person.
Can I book without seeing the place in person?
Yes, and that’s normal: almost everyone books from another country. That’s why we verify identity, address, and photos before publishing.
1 min de lectura
How do I know the listing is real?
Every listing goes through a review of host identity, address, and real photos.
1 min de lectura
I have specific questions before booking. Who should I write to?
The help center. Describe your situation in as much detail as you can, and we’ll reply in writing with everything you need to know.
1 min de lectura
Do you accept pets, families with children, or late-night arrivals?
It depends on the home. Tell us when you ask or book, and we’ll confirm with the host before you pay.
1 min de lectura
Can't find your question here? Open a ticket and an advisor will reply within 2 business hours.