Messages with your host live inside HomeFlex. They are stored, our team can review them if something feels off, and they work as proof if you need to raise a claim later.

• Never pay or transfer money outside HomeFlex: the only valid payment is the card payment on the platform.
• Nobody should ask you for ID documents, card numbers, passwords or bank details over chat.
• If someone suggests moving the conversation to WhatsApp, email or phone before the reservation is confirmed, decline.

To keep the tone respectful, you can send up to four messages in a row without a reply. After that we ask you to wait for the host; the conversation reopens as soon as they answer.

Once your payment clears, coordination moves to HomeFlex: you follow your reservation step by step from My reservations, and we post every update there.