If something fails — hot water, heating, internet, a lock — report it from your reservation and we’ll take it from there. You don’t have to rely on the host’s goodwill to get it fixed.

1. 1Open your reservation and describe the issue, with photos if you can.
2. 2The team picks it up the same business day and coordinates with the host.
3. 3If it can’t be fixed, we’ll move you to a comparable home.
4. 4If that doesn’t work either, we’ll refund the unused part of your stay.