Changes and cancellations
How do I request a refund?
1 min de lectura
From your reservation, using the Cancel reservation button. No need to call or open a ticket.
It takes ten seconds from your phone: open your reservation from the email link or from My reservations, scroll to the cancellation section, and confirm.
- 1Open your reservation (email link or My reservations).
- 2Tap Cancel reservation and confirm.
- 3You’ll receive confirmation by email; the dates are released.
- 4The refund is started within 24 business hours.
Still have a question?
Our team replies within 2 business hours, or open the HomeFlex Guide at the bottom right anytime.