Changes and cancellations
What if the place isn’t what I expected?
1 min de lectura
We’ll move your reservation to another available home and adjust only the price difference.
If the home doesn’t match the listing, your payment isn’t stuck. It can be transferred to any other available home on HomeFlex, with no new booking payment.
- 1Write to us from your reservation and explain what doesn’t match, with photos if you can.
- 2We’ll send available alternatives the same business day.
- 3You choose one and we transfer the payment.
- 4If it costs more, you pay the difference; if it costs less, we refund the difference.
Still have a question?
Our team replies within 2 business hours, or open the HomeFlex Guide at the bottom right anytime.