Changes and cancellations
What if I want to cancel?
Cancel from your reservation up to the check-in day and receive the corresponding refund, started within 24 business hours.
Up to the check-in day you can cancel from your reservation and receive the corresponding refund. It is started within 24 business hours to the same card you used to pay.
A full refund means full: no processing fee, no admin fee, no penalty, and no “credit for a future stay” unless that’s what you prefer.
You don’t need to call anyone or explain yourself. The button works at 2 a.m. on a Sunday, because peace of mind shouldn’t keep office hours.
Still have a question?
Our team replies within 2 business hours, or open the HomeFlex Guide at the bottom right anytime.

